Frequently Asked Questions

PARTS

Are your parts new or used?

Neither, our parts are “reclaimed/harvested”.   Technically, we can’t say they’re “new” because they don’t have an OEM number and we didn’t purchase them from the manufacturer.  But, they’re not “used” because we reclaimed them from new TVs damaged during shipping.

Do you sell replacement TV screens or panels?

Sorry, we don’t carry replacement TV panels or screens.  Replacement TV panels and screens are usually quite expensive for customers and difficult for us to stock.

There's a part that I really need but you don't currently have it in-stock. When can I expect that part to be available?

Given the unique nature of this industry and how we acquire parts, we cannot give a definite time period on when we’ll get any particular board.   However, we update our inventory daily we recommend that you check back often to see if we have it in stock.

Do your TV Stands come with screws?

No, unless otherwise specified in the product listing. However, screws in most cases are available as a separate item at an additional cost.

I found a TV stand on your site that looks similar to the TV stand I need. How do I know for sure that stand will fit my TV?

Our TV stands are listed by model number. It is up to you to research for capability.

How do I search for a TV part?

First, we recommend you search by part number. Partial searches may work.  If you don’t know how to find your part number, please contact us via email at Patch1stripe@outlook.com and we will be glad to assist you. Next, searches should be performed using TV brand name and model number and then navigate to find your specific part.   Lastly, perform a search by TV brand and part description (ex. Stand, power supply, remote etc.)

ACCOUNTS

Do I need a customer account to make a purchase?

Nope, you can check-out as a guest.  However, if you plan to order TV parts from us more than once, we recommend that you create an account.    All of your information is secure and safe.   We never give your contact information to third parties.   WE DO NOT ACQUIRE OR STORE YOUR FINANCIAL INFORMATION.

How do I set-up a customer account?

Click “MY Account” at the top right of any page.   If you need additional assistance email at patch1stripe@outlook.com and we will be glad to assist you.  We will never give your contact information to third parties. We do not store your financial information it’s stored through a secure third-party payment gateway.

PAYMENT

What form of payment do you accept?

We accept payment through the secure third-party payment gateway supplier PayPal only!  As a result, we do not acquire or store your financial information.

SHIPPING

Do you ship internationally?

No, not at the present time.

What carriers do you use and how will I receive notification that my order was shipped?

We use USPS (United States Postal Service).    We ship standard or priority mail.  At the time of shipment a tracking number will be provide to you via email.

When are purchases processed and shipped out?

All orders are processed and shipped 2-3 business days (Monday – Friday) from the date the order was placed.

All orders placed on a weekend or a holiday will be shipped out the Monday (or next business day) of the following week.

RETURNS

Patch1stripe.com is primarily a replacement part supplier for certified TV repair technicians and TV repair shops. However, we understand that individual DIYer have the desire to save cost on TV repairs. With that being said we will serve all parties under the following conditions:

Repairing TV’s is no simple matter.  TV repair involves a lot of nuances and specialized knowledge of closed circuit systems where it can be extremely difficult to pinpoint the exact problem(s) despite what any "tech manual" or “tech support” may prescribe as a solution.  When repairing a TV set new replacement parts can be damaged or contaminated due to multiple problems that may exist with a unit.   Therefore, in an effort to provide you with quality replacement parts that you can have confidence in while making your repairs and to eliminate the possibility of contaminating our stock with bad parts – we do not accept returns on electronic replacement part.

Can I replace one of these parts by myself?

By accepting or purchasing any parts from Patch1stripe.com, you acknowledge that Patch1Stripe.com is not liable for any possible damages or injuries that may result from the process of repairing your set. No instructions are attached with the part and it is up to you, the consumer to take the necessary safety precautions in repairing your set.

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